How can we help?

We pack orders within 24 hours and ship from the UK. Most orders arrive in 1–3 working days. During busy periods, like the run-up to Christmas, it can take a little longer.

Royal Mail Tracked 48 is free on UK orders of £30 or more, and £3 below that. Express next-day delivery is £5. Subscription orders always ship free.

Yes. As soon as your order leaves us, you'll get an email with a tracking link.

Not yet. We currently ship within the UK only.

If your order hasn't arrived after 5 working days, email info@pambros.com with your order number and we'll look into it straight away.

If a parcel comes back to us (for example, because of an incorrect address or missed delivery attempts), we'll get in touch as soon as it arrives. We're happy to resend it, although a second delivery fee may apply.

If it hasn't shipped yet, we'll do our best. Email info@pambros.com as soon as possible.

If your pet doesn't love it, email info@pambros.com within 30 days of delivery with your order number and we'll refund you, even if the pack has been opened. This applies to your first order of each product. See our refund policy for full details.

Our soft chews are made to taste like a treat, and you can also crumble them into food. If your pet still isn't convinced, you're covered by our 30-day money-back guarantee.

Once your refund is approved, we process it within 10 working days, back to your original payment method.

We're so sorry. Email a photo of the damaged product and your order number to info@pambros.com and we'll send a replacement or refund straight away.

Our supplements are naturally formulated, approved by qualified vets and made in GMP-certified facilities. No fillers and no artificial nasties.

Our soft chews (Calming, Hip & Joint and Multivitamin) are made for dogs. Zero-Lactose Goat Milk is suitable for dogs and cats. Each product page shows exactly who it's for.

Our supplements are suitable for all breeds over 12 weeks old. For younger pets, or pregnant or nursing pets, please check with your vet first.

Start with half the recommended amount for the first few days so your pet's system can adjust, then move up to the full amount shown on the pack.

Our products are designed to work alongside each other. We recommend introducing one new product at a time, and checking with your vet if your pet takes other supplements or medication.

Every pet is different, and natural supplements work best with consistent daily use. Please don't exceed the recommended amount unless your vet advises it. If you have questions, email us and we'll help.

Although rare, if your pet shows any unusual signs (like itching, an upset tummy or a change in behaviour), stop using the product and speak to your vet. Please let us know too.

You can skip, pause or cancel any time from your account, or email us and we'll do it for you.

Keep the pack sealed and store it in a cool, dry place away from direct sunlight.